Policies
Mudguard.eu
Last updated: February 2026
Company Information
Mudguard.eu
Rijsbergen, The Netherlands
Chamber of Commerce number: 82300119
Return address:
Postbus 5545
4801 DZ Breda
The Netherlands
Email: info@mudguard.eu
Scope
These Terms of Service apply to all offers, orders, and agreements made through www.mudguard.eu.
They apply to both consumers and business customers.
By placing an order, you agree to these Terms of Service.
Products and Pricing
All prices displayed on our website are in euros and include VAT.
We reserve the right to change prices and product information at any time. Obvious errors or mistakes in pricing are not binding.
Orders and Payment
An agreement is concluded when you receive an order confirmation by email.
We reserve the right to refuse or cancel orders in cases of suspected fraud, payment issues, or incorrect information.
Payments are processed securely through external payment providers.
Shipping and Delivery
Orders are processed within 1 to 3 business days.
Free shipping applies to orders above €59.99.
Delivery times:
Netherlands and Belgium: 1 to 3 business days after dispatch
Rest of EU: 4 to 10 business days
Risk transfers to the customer at the moment the order is delivered to the provided address.
We are not liable for delays caused by carriers, customs, or incorrect address details provided by the customer.
Right of Withdrawal
Consumers have the right to withdraw from the purchase within 14 days after receiving the product.
To exercise this right, you must notify us within 14 days of receipt.
Returned items must:
- Be unused
- Be in original condition
- Be returned within 14 days after notification
Return shipping costs are the responsibility of the customer, unless the product is faulty.
Sale items and limited drops can be returned under the same conditions.
Refunds
Refunds will be processed within 14 days after we receive and approve the returned product.
Refunds are issued via the original payment method.
Faulty or Incorrect Items
If you receive a defective or incorrect item, contact us immediately with clear photos and your order number.
If the issue is confirmed, we will offer a replacement or refund and cover return shipping.
Intellectual Property
All content on this website, including designs, graphics, logos, images, and text, is the property of Mudguard.eu and may not be copied, reproduced, or used without written permission.
Liability
Mudguard.eu is only liable for direct damages resulting from intentional misconduct or gross negligence.
Our liability is limited to the amount paid for the specific product concerned.
We are not liable for indirect damages, loss of profit, or consequential damages.
Website Use
You agree not to misuse the website, interfere with its security, or use it for unlawful purposes.
We reserve the right to restrict access in case of abuse.
Force Majeure
We are not liable for failure to perform obligations due to circumstances beyond our reasonable control, including strikes, transport disruptions, or government measures.
Applicable Law and Disputes
These Terms of Service are governed by Dutch law.
Any disputes shall be submitted to the competent court in the Netherlands.
Contact
For questions regarding these Terms of Service, contact us at:
info@mudguard.eu
Mudguard.eu
WHO WE ARE
Mudguard.eu
Based in Rijsbergen, The Netherlands
Chamber of Commerce number: 82300119
Email: info@mudguard.eu
We process personal data as described in this Privacy Policy.
WHAT PERSONAL DATA WE COLLECT
When you visit our website or place an order, we may collect the following data:
- First and last name
- Billing and shipping address
- Email address
- Phone number
- IP address
- Browser and device information
- Order history
- Payment details
We collect this data when you:
- Place an order
- Contact us
- Subscribe to email communication
- Visit our website
PURPOSE OF PROCESSING
We use your personal data to:
- Process and ship orders
- Process payments
- Provide customer service
- Handle returns and complaints
- Prevent fraud
- Comply with legal obligations
- Send marketing communications if you have given consent
- Analyze and improve our website
WEB PLATFORM
Our webshop is hosted on Shopify. Shopify processes data on our behalf and applies appropriate security measures.
PAYMENTS
We process payments through Stripe. When completing a purchase, necessary payment information is shared with Stripe. Stripe processes this data in accordance with its own privacy policy.
ANALYTICS AND TRACKING
We use:
Google Analytics
To understand website usage and improve performance.
Meta Pixel
To optimize advertising and show relevant content.
These tools may collect data such as IP address, browsing behavior, and device information through cookies.
COOKIES
We use functional, analytical, and marketing cookies.
Functional cookies are necessary for the website to operate properly.
Analytical and marketing cookies are only placed after you have given consent through our cookie banner.
You can change your cookie preferences at any time via the cookie settings on our website.
REVIEWS
We use Trustpilot for customer reviews. If you leave a review on Trustpilot, Trustpilot is responsible for processing your personal data within their platform in accordance with their own privacy policy.
FULFILMENT AND SHIPPING
We work with an external fulfilment partner for storage and shipping of orders.
To carry out these services, we share necessary data such as name and shipping address.
We have agreements in place to ensure personal data is handled securely and carefully.
DATA RETENTION
We do not retain personal data longer than necessary for the purposes for which it was collected.
Order and invoice data are stored for 7 years in accordance with tax regulations.
YOUR RIGHTS
You have the right to:
- Access your personal data
- Correct inaccurate data
- Request deletion of your data
- Object to processing
- Withdraw consent at any time
To exercise any of these rights, contact us at info@mudguard.eu.
DATA SECURITY
We take appropriate technical and organizational measures to protect your personal data against loss or unlawful processing.
CHANGES
We may update this Privacy Policy if legislation or our services change. The most current version will always be available on our website.
COOKIE POLICY (EU)
Last updated: February 2026
This Cookie Policy applies to citizens and legal permanent residents of the European Economic Area and Switzerland.
Introduction
Our website https://www.mudguard.eu uses cookies and similar technologies. Cookies are also placed by third parties we engage, such as analytics and advertising partners.
This Cookie Policy explains what cookies are, which cookies we use, and how you can manage your preferences.
What Are Cookies
A cookie is a small text file stored on your device when you visit a website. Cookies help websites function properly, remember preferences, analyze usage, and display relevant advertising.
Types of Cookies We Use
We use the following categories of cookies:
Functional Cookies
Statistics Cookies
Marketing Cookies
Functional Cookies
These cookies are necessary for the website to function properly. They enable core features such as:
- Shopping cart functionality
- Secure checkout
- Fraud prevention
- Saving your cookie preferences
Our webshop is hosted on Shopify. Shopify places essential cookies required for secure transactions and proper performance.
Functional cookies do not require consent.
Statistics Cookies
We use Google Analytics to understand how visitors use our website. This helps us improve performance and user experience.
Google Analytics may collect:
- IP address
- Device information
- Browser type
- Pages visited
- Time spent on pages
Statistics cookies are only placed after you provide consent via our cookie banner.
Marketing Cookies
We use marketing and tracking technologies to display relevant advertisements and measure campaign effectiveness.
These include:
Meta Pixel
Used to measure conversions and show personalized advertising on Meta platforms such as Facebook and Instagram.
Google Ads Tracking
Used to measure advertising performance and optimize campaigns.
Marketing cookies may track browsing behavior across websites.
These cookies are only placed after you provide consent.
Consent
When you visit our website for the first time, you are presented with a cookie banner. You can choose which categories of cookies you wish to accept.
You can change or withdraw your consent at any time via the cookie settings link available in the footer of our website.
Managing and Deleting Cookies
You can delete cookies manually through your browser settings. You can also configure your browser to block certain cookies.
Please note that disabling functional cookies may affect the proper functioning of the website.
Your Rights
Under applicable data protection laws, you have the right to:
- Access your personal data
- Correct inaccurate data
- Request deletion
- Withdraw consent
- Object to processing
To exercise your rights, contact us at info@mudguard.eu.
Contact Details
Mudguard.eu
Rijsbergen
The Netherlands
Chamber of Commerce number: 82300119
Email: info@mudguard.eu
Website: https://www.mudguard.eu
If you have complaints regarding the processing of your data, you have the right to file a complaint with the Dutch Data Protection Authority.
Last updated: February 2026
At Mudguard.eu, we stand behind the quality of our products.
This Warranty Policy applies to clothing and accessories purchased through www.mudguard.eu.
Legal Warranty
All products are covered by statutory legal warranty under Dutch and European consumer law.
This means that a product must do what you can reasonably expect from it.
This warranty does not limit your legal rights as a consumer.
What Is Covered
Warranty covers manufacturing defects and faults that were present at the time of delivery, including:
- Defective stitching or seams
- Faulty zippers or closures
- Structural production defects
- Items that arrive damaged
- Orders that are lost in transit before delivery
If your product does not meet reasonable expectations due to a production issue, you may be entitled to a solution.
What Is Not Covered
Warranty does not apply to:
- Normal wear and tear
- Damage caused by improper washing or care
- Tears, stains, or damage caused by misuse
- Damage caused by external factors after delivery
Products must be used and cared for according to normal clothing standards.
Reporting a Warranty Claim
If you believe your item has a defect, you must notify us within 14 days of receiving your order.
Send an email to info@mudguard.eu including:
- Your order number
- A clear description of the issue
- Clear photos showing the defect
We inspect every returned product before approving a claim.
Return Requirement
In most cases, the product must be returned to us for inspection before we provide a solution.
If the claim is approved, we will cover reasonable return shipping costs.
Resolution
If a defect is confirmed, we will offer one of the following solutions:
- Repair of the product
- Replacement with the same or comparable item
- Refund of the purchase price
The chosen solution will depend on product availability and the nature of the defect.
Sale Items
Sale items are covered by the same statutory warranty as regular-priced products.
