Shipping

Once your order is dispatched, you will receive a shipping confirmation by email including your DHL tracking link.

PROCESSING TIME

Orders are processed within 1 to 3 business days.
We process orders on business days only.

During drops, launches or peak periods, processing times may be slightly longer.

SHIPPING COSTS

Netherlands
Premium shipping via DHL: €4.95
Free shipping on orders above €59.99

Belgium & Germany
Standard shipping: €6.95
Free shipping on orders above €59.99

Rest of EU
Standard shipping: €9.95
Free shipping on orders above €59.99

United Kingdom
Standard shipping: €12.95
Free shipping on orders above €100

DELIVERY TIMES

Netherlands
1 to 2 business days after dispatch

Belgium & Germany
2 to 4 business days

Rest of EU
3 to 7 business days

United Kingdom
3 to 7 business days

Delivery times are estimates and may vary due to carrier delays, customs processing or peak periods.

CUSTOMS, TAXES & DUTIES

All EU orders are shipped from within the EU. No additional import duties apply.

For UK orders, customs duties, taxes or import charges may apply. These costs are the responsibility of the customer.

Orders held by customs may be delayed until duties are paid.

WRONG ADDRESS

If you entered an incorrect address, contact us immediately.

If the order has not yet shipped, we will update it.
If the order has already been dispatched, additional shipping costs caused by address errors are the responsibility of the customer.

UNCLAIMED OR REFUSED PACKAGES

If a package is not collected from a service point or refused upon delivery, it will be returned to us.

In this case:

• Original shipping costs are not refunded
• Additional return and re-shipping costs may apply

TRACKING

All shipments include DHL tracking.
Tracking details are sent via email once your order is dispatched.

RISK

Risk transfers to the customer at the moment the order is delivered to the provided address.